Bright Loop Media

Getting You Live

Inclusion Bridge Learning · onboarding pack

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Everything needed to get you live

This is the follow up to the agreement you signed today, not another contract. It takes about fifteen minutes, and it is everything we need from you to switch payments on and get Inclusion Bridge Learning live.

Your answers save automatically as you go, on this phone or device, so you can stop any time and come back to finish later.

1

Cancellation policy

This is the one thing holding up card payments going live.

Cancellations and rescheduling

Life happens, so if you need to move or cancel a session, just let me know at least 24 hours before it starts and there is no charge at all.

If you cancel with less than 24 hours' notice, or if a session is missed without any notice, the full session fee applies. This is because your child's slot is held just for them and cannot usually be offered to another family at short notice.

If something unexpected comes up, message me as soon as you can, I am always happy to talk it through.

Card payments cannot go live until this wording is approved. Everything else in this pack can wait, this cannot.

Please choose one of the two options above.

2

Safeguarding policy

Not required to submit today, but the more you fill in now, the sooner it can go live.

This is your policy, not ours. Bright Loop Media is your web developer, not your safeguarding adviser. We have written a starting template from what we already know; you own the final version and should check it against current guidance before it is shown to a parent.

Who this covers

This policy applies to all one to one, paired and small group tuition sessions run by Tracey Casabella, trading as Inclusion Bridge Learning, whether delivered in person around Bradford on Avon, Wiltshire, or online, for children aged 5 to 11.

About Tracey

A qualified teacher with 20 years of experience, holding a PGCE in Primary and Advanced Early Years (with QTS) and a PGCert in SEND and Inclusion, specialising in Early Years, SEND and Learning Support.

Conduct during sessions

  • Sessions take place somewhere a parent or carer is contactable and nearby throughout.
  • Physical contact is limited to what is necessary and appropriate for teaching, never anything else.
  • Any accident, injury or incident during a session is reported to the parent the same day.

If a child discloses something, or there is a concern

  • Listen calmly, do not promise secrecy, and do not ask leading questions.
  • Write down what was said, in the child's own words where possible, as soon as possible afterwards, with the date, time and who was present.
  • Do not investigate or confront anyone.
  • Report without delay to the people named below.

The blanks below are the genuine gaps in this template. Fill in what you can now; anything left blank is simply carried forward as outstanding.

3

Privacy notice

What your website collects, and why

When a parent books, the site collects their name, email and phone number, plus an optional box for anything they'd like to tell you about their child. If they pay by card, Stripe handles the payment, your website never sees or stores card details. The site also keeps a short record that a booking email was sent (confirmation, reminder, cancellation), but not its content.

This is used only to run tuition sessions, communicate about bookings, and keep the financial records the law requires. Visitor numbers are counted with Umami, a privacy focused tool that sets no cookies and never identifies anyone personally.

4

Your working hours

You mentioned broadening into daytimes, set your real hours for each day below.

5

Setting up your payments

A short one off step so parents' payments land directly in your bank.

  1. Go to dashboard.stripe.com and log in.
  2. Check the screen is not in Test mode. If it shows Test mode, turn it off.
  3. Search "API keys" in the top search bar and open that page.
  4. Find the Secret key beginning sk_live_ and click Reveal.
  5. Send it to Chris directly on WhatsApp, then delete the message once he confirms he has it.
Why WhatsApp, and not this form. That key can move money in and out of your account, so it must never be typed into a web form, emailed, or stored anywhere by us. Sending it directly to Chris, then deleting the message, is the safest way to hand it over. We never ask for it any other way.
6

Sign off

Please enter your full name.

Please enter a valid email address.

This is the same signature pad you used on your agreement earlier today.

Please draw your signature above.

All done, thank you Tracey.

A copy of everything you approved has been emailed to you, and Bright Loop Media has been notified.